View frequently asked questions about our hotel in San Francisco
What is check in/check out time?
Check in is at 3pm and check out is at 12pm.
How much do you charge for high speed/WiFi internet access?
Complimentary WiFi is available
Do you allow smoking on property? In the rooms?
This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant.
Do you have high-speed wired and/or wireless internet access available?
Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes, the fitness center is located on the 2nd floor and is open 24 hours. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.
Do you offer room service? What are the hours?
Yes, room service is available daily. We offer breakfast and dinner (until 10:30pm), and also serve room service brunch on Saturdays and Sundays.
Do you have a business center?
Yes, we have a business center available for your use with copier, fax, data ports and working space.
Do you have a pool?
No, we do not have a pool on-site. Guests who wish to go for a swim can ask the front desk about nearby facilities.
Do you have a spa? What are the hours?
The hotel doesn't have a spa, but we offer In Room Spa services. Please contact the front desk to set up appointments or see our In Room Spa page for more information.
TRANSPORTATION / DIRECTIONS
Do you have onsite parking? How much is parking? Is it included in my room rate?
We offer valet parking at the hotel for $59 plus tax per vehicle per night and $69 plus tax for oversized vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.
Do you offer free shuttle service from the airport?
We do not offer a complimentary shuttle service but you may access transportation information at our Maps & Directions page, or by contacting the front desk
How do I get to the hotel?
Please see our Maps & Directions page.
Do you have accessible rooms?
Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower.
Do you have an early departure fee?
Yes, an early departure fee in an amount of up to one night's room and tax may apply.
Do you have connecting rooms?
We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You need to contact the channel through which you made your reservation.
Is my ID/passport required at check in?
We do require presentation of a valid government-issued identification at the time of check-in.
What is the minimum age requirement to check into the room?
Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.
What is your cancellation/deposit policy?
Reservation must be modified or cancelled 48-Hours in advance of Arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.
Will your rooms allow rollaways/cribs/playards? Is there a charge?
Yes, some of our rooms will accommodate rollaways for an additional charge of $20 per night, and cribs are free of charge. Due to fire codes, we cannot make them available for all rooms.
What are the hours of the restaurant/bar/lounge?
Blue Mermaid Restaurant is open from 7 am-10 pm.
I have questions about my bill. Who do I call?
You may contact the hotel at 415.563.0800 and ask for the accounting department.
What forms of payment are accepted to pay for my room?
We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.
Are pets allowed? Are there restrictions for weight, height or types?
Yes, pets are allowed at the hotel with no restrictions.
Do you have pet free rooms for those with allergies?
Yes, we have designated pet-friendly floors.
Do you have pet sitting or dog walking services?
We do not provide pet sitting or dog walking services directly; however, we have recommendations for outside parties at a charge.
How far do you have to walk to take your pet out?
We have a park across the street, Aquatic Park.
Effective July 1, 2016, the Hotel charges a Pet Fee of $50.00/Day/Pet (a maximum of $250/pet) if you book your Reservation through a 3rd Party provider such as Expedia, Bookings.com, Orbitz, Kayak, Hotels.com, etc. If you book your Reservation with the Hotel directly, the Pet Fee is waived
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415-345-5520.
How can I create a unique atmosphere during my meeting?
Creative amenities are a cornerstone of Argonaut Hotel, and meetings here are anything but ordinary.
How do I book a meeting?
Fill out an RFP online form by clicking here