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General
Transportation/Directions
Reservations
Restaurant
Accounting
Pets
Concierge
Meetings
Still have a Question? Contact Us
General
- Question
- What is check in/check out time?
- Answer
- Check in is at 3pm and check out is at 12pm.
- Question
- Do you allow smoking on property? In the rooms?
- Answer
- This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant.
- Question
- How much do you charge for high speed/wifi internet access?
- Answer
- We have complimentary cable in the rooms and wireless internet access in the Argonaut's Living Room.
- Question
- Do you have a fitness center? What kind of equipment does it have? What are the hours?
- Answer
- Yes, the fitness center is located on the 2nd floor and is open 24 hours. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.
- Question
- Do you offer room service? What are the hours?
- Answer
- Yes, room service is available 24 hours with a limited menu between 11pm and 7am.
- Question
- Do you have a business center?
- Answer
- Yes, we have a business center available for your use with copier, fax, data ports and working space.
- Question
- Do you have a pool?
- Answer
- No, we do not have a pool on-site. Guests who wish to go for a swim can ask the front desk about nearby facilities.
- Question
- Do you have a spa? What are the hours?
- Answer
- The hotel doesn't have a spa, but we offer In Room Spa services. Please contact the front desk to set up appointments or see our In Room Spa page for more information.
Transportation/Directions
- Question
- How do I get to the hotel?
- Answer
- Please see our Maps & Directions page.
- Question
- Do you offer free shuttle service from the airport?
- Answer
- We do not offer a complimentary shuttle service but you may access transportation information at our Maps & Directions page, or by contacting the front desk
- Question
- What are your cross streets?
- Answer
- We are located at Jefferson and Hyde Street.
- Question
- Do you have onsite parking? How much is parking? Is it included in my room rate?
- Answer
- We offer valet parking at the hotel for $39 per vehicle per night and $54 for oversized vehicles. We also offer a 25% discount on hybrid vehicles. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.
Reservations
- Question
- Will your rooms allow rollaways/cribs/playards? Is there a charge?
- Answer
- Yes, some of our rooms will accommodate rollaways for an additional charge of $15 per night, and cribs are free of charge. Due to fire codes, we cannot make them available for all rooms.
- Question
- I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
- Answer
- You need to contact the channel through which you made your reservation.
- Question
- What is the minimum age requirement to check in to the room?
- Answer
- You must be 18 years of age with a valid ID to check in to the hotel. If you are under 21 years of age, all alcoholic beverages will be removed from your honor bar at the time of check in.
- Question
- What is your cancellation/deposit policy?
- Answer
- We require a credit card at the time of booking. You must cancel outside of 24 hours prior to arrival (4 pm local hotel time) to avoid a one night's room and tax to your card. Please note that for special rates, packages and certain seasons, this policy is subject to change.
- Question
- Is my ID/passport required at check in?
- Answer
- We do require presentation of a valid government-issued identification at the time of check-in.
- Question
- What age do kids stay for free?
- Answer
- Kids 17 and under stay for free in existing bedding when accompanying an adult.
- Question
- Do you have connecting rooms?
- Answer
- We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.
- Question
- Do you have ADA rooms?
- Answer
- We have ADA rooms at the hotel. We have some rooms with roll-in showers, wider doors and we have wheelchairs and bath chairs available for your convenience. If you have special needs and would like to get a guaranteed ADA room, please contact the hotel.
- Question
- Do you have an early departure fee?
- Answer
- Yes, an early departure fee in an amount of up to one night's room and tax may apply.
Restaurant
- Question
- What are the hours of the restaurant/bar/lounge?
- Answer
- Blue Mermaid Chowder House and Bar is open from 7 am–10 pm.
Accounting
- Question
- I have questions about my bill. Who do I call?
- Answer
- You may contact the hotel at 415.563.0800 and ask for the accounting department.
- Question
- What forms of payment are accepted to pay for my room?
- Answer
- We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.
Pets
- Question
- Are pets allowed? Are there restrictions for weight, height or types?
- Answer
- Yes, pets are allowed at the hotel with no restrictions.
- Question
- Do you have pet free rooms for those with allergies?
- Answer
- Yes, we have designated pet-friendly floors.
- Question
- Do you have pet sitting or dog walking services?
- Answer
- We do not provide pet sitting or dog walking services directly; however, we have recommendations for outside parties at a charge.
- Question
- How far do you have to walk to take your pet out?
- Answer
- We have a park across the street, Aquatic Park.
Concierge
- Question
- I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
- Answer
- Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415.563.0800.
Meetings
- Question
- How do I book a meeting?
- Answer
- Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
- Question
- How can I create a unique atmosphere during my meeting?
- Answer
- Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
- Question
- Do you offer special group rates?
- Answer
- Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
- Question
- My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
- Answer
- Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
- Question
- Need more information about booking a meeting at a Kimpton Hotel?
- Answer
- Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
- Question
- How can I book a wedding at a Kimpton Hotel?
- Answer
- Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
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Still have a Question? Contact Us
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