FAQ

Questions about the Argonaut experience? We have you covered.

Find answers and the details you need to plan your San Francisco vacation in Fisherman’s Wharf.

 

General

What is check in/check out time?

Check in is at 4pm and check out is at 11am.

Do you allow smoking on property? In the rooms?

This hotel is completely non-smoking. We do not allow smoking in our rooms, public areas or the restaurant.

Do you have high-speed wired and/or wireless internet access available?

Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes, the fitness center is located on the 2nd floor and is open 24 hours. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.

Do you offer room service? What are the hours?

Yes, room service is available daily. We offer breakfast and dinner (until 10:30pm), and also serve room service brunch on Saturdays and Sundays.

Do you have a business center?

Yes, we have a iPads available for your use. The front desk can assist with copies and faxes.

Do you have a pool?

No, we do not have a pool on-site. Guests who wish to go for a swim can ask the front desk about nearby facilities.

Do you have a spa? What are the hours?

The hotel does not have a spa, but we offer in-room spa services. Please contact the front desk to set up appointments or see our Spa Services page for more information.

What is a Guest Amenities Fee?

To offer our guests an all-inclusive array of amenities and services, we charge a taxable $35 Guest Amenities Fee, per day, for each guest room which includes:

  • Concierge, offering services in person and virtually, to help you tailor stays with local experiences and excursions to delight all personalities in your group
  • $15 food & beverage credit
  • Complimentary in-room coffee
  • Complimentary Wi-Fi & local/toll-free calls
  • 24-hour fitness center
  • Television casting and apps in all guestrooms
  • Daily newspapers
  • Board games around the fireplace
  • Treasure chest of toys and a scavenger hunt for kids
  • Xbox One console available in guestroom, based on availability
  • Access to the San Francisco Maritime National Historical Park’s Visitor Center
  • 10% off Napa Valley Wine Train Gourmet Express
  • Special V.I.Pet treats and accessories for your furry sidekicks (with register)
  • Special offers at the local Ben & Jerry’s ice cream shop, Winery Collective, Subpar Minigolf, and the National Park Store, all located nearby our hotel near Fisherman’s Wharf
  • One hour complimentary bike rental through our partner Unlimited Biking

Transportation / Directions

Do you have onsite parking? How much is parking? Is it included in my room rate?

Valet parking with in/out privileges is $75+ tax and $85+ tax for oversized vehicles, per day. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package.

Do you offer free shuttle service from the airport?

We do not offer a complimentary shuttle service but you may access transportation information at our Maps & Directions page, or by contacting the front desk.

How do I get to the hotel?

Please see our Maps & Directions page.

Is your hotel near Oracle Park?

Argonaut Hotel is located conveniently on the city’s waterfront, just an 18-minute drive (with average traffic) from Oracle Park, home of the San Francisco Giants. For our active guests, the baseball field can also be accessed via a nice 3-mile stroll along the entire waterfront.

What attractions or parks are nearby the hotel?

We’re located on the upscale edge of Fisherman’s Wharf – just steps from the action, Pier 39, and the Cruise Ship Terminal in one direction. In the other, we’re next door to trendy boutiques at Ghirardelli Square, the Powell & Hyde Cable Car Turnaround, and relaxed green spaces like the Maritime Garden. Our hotel near Fisherman’s Wharf is also just 3 blocks from Fort Mason, Crissy Fields, North Beach, and the new Presidio Tunnel Tops.

Reservations

Do you have accessible rooms?

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower.

Do you have an early departure fee?

Yes, an early departure fee in an amount of up to one night’s room and tax may apply.

Do you have connecting rooms?

We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

You need to contact the channel through which you made your reservation.

Is my ID/passport required at check-in?

We do require presentation of a valid government-issued identification at the time of check-in.

What is the minimum age requirement to check into the room?

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

What is your cancellation/deposit policy?

Reservation must be modified or canceled 48 hours in advance of arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.

What is your cancellation/deposit policy?

Reservation must be modified or canceled 48 hours in advance of arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.

Will your rooms allow rollaways/cribs/playards? Is there a charge?

Yes, some of our rooms will accommodate rollaways for an additional charge of $20 per night, and cribs are free of charge. Due to fire codes, we cannot make them available for all rooms.

Restaurant

What are the hours of the restaurant/bar/lounge?

Blue Mermaid Restaurant is open from 7:00am- 9:00pm, serving breakfast, lunch, and dinner. Our brunch in Fisherman’s Wharf is served on Saturday and Sunday from 11:30am – 3:00pm.

Is Blue Mermaid a good spot for happy hour in San Francisco?

Absolutely. Our Fisherman’s Wharf happy hour takes place every Monday – Thursday from 3:30 – 5:00pm and features drink specials and our favorite fresh bites from Blue Mermaid’s award-winning menu.

Can you accommodate private parties? Do you have private dining rooms?

Yes, Blue Mermaid and Argonaut Hotel are proud to be a celebrated venue for San Francisco private dining and events. View our variety of spaces available for your event on our Private Events page and begin planning today.

Accounting

I have questions about my bill. Who do I call?

You may contact the hotel at 415-563-0800 and ask for the accounting department.

What forms of payment are accepted to pay for my room?

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.

What if we want to pay with a check or cash? Can we do that, too?

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, pets are allowed at the hotel with no restrictions.

Do you have pet-free rooms for those with allergies?

Yes, we have designated pet-friendly and pet-free floors.

Do you have pet sitting or dog walking services?

We do not provide pet sitting or dog walking services directly; however, we have recommendations for outside parties at a charge.

How far do you have to walk to take your pet out?

We have a park across the street, Aquatic Park.

Pet Fee

The hotel charges a pet fee of $100.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7 – 30 days.

Concierge

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415-345-5520.

Meetings

How can I create a unique atmosphere during my meeting?

Creative amenities are a cornerstone of Argonaut Hotel, and meetings here are anything but ordinary.

How do I book a meeting?

Fill out an RFP online form by clicking here.

Is the hotel near San Francisco’s Cruise Ship Terminal or Fort Mason Center?

Yes, Argonaut Hotel is located just 1 mile, a 5 minute drive to both popular event venues. If you will be hosting an event or meeting at either venue, Argonaut Hotel makes for the perfect hotel in Fisherman’s Wharf for your group’s room block.

Do you have virtual tours of your meeting spaces?

Yes, please visit our Venues & Virtual Tours page to take a 360 tour of our meeting spaces.

General

Check in is at 3pm and check out is at 12pm.

This hotel is completely non smoking. We do not allow smoking in our rooms, public areas or the restaurant.

Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms.

Yes, the fitness center is located on the 2nd floor and is open 24 hours. A room key is needed to enter the fitness center that includes free weights, cardio equipment, and fitness balls.

Yes, room service is available daily. We offer breakfast and dinner (until 10:30pm), and also serve room service brunch on Saturdays and Sundays.

Yes, we have a business center available for your use with copier, fax, data ports and working space.

No, we do not have a pool on-site. Guests who wish to go for a swim can ask the front desk about nearby facilities.

The hotel doesn’t have a spa, but we offer In Room Spa services. Please contact the front desk to set up appointments or see our In Room Spa page for more information.

To offer our guests an all-inclusive array of amenities and services, we charge a taxable $30 Guest Amenities Fee, per day, for each guestroom which includes:

  • $10 food & beverage credit
  • 10% Discount on the Napa Valley Wine Train Gourmet Express Lunch or Dinner
  • Wi-Fi
  • 2 hour Bicycle rentals, based on availability
  • Free local and toll-free calls
  • 24 hour Fitness center
  • Infused water display and daily newspapers
  • Boarding pass printing
  • In-room coffee
  • Discounts and special offers at the local Ben & Jerry’s ice cream shop and the National Park Store
  • Board games for everyone to enjoy around our lobby fire place
  • Treasure chest of toys and a scavenger hunt for our tiny explorers
  • Xbox One console on large-screen television in lobby
  • Use of DVD players upon request
  • Special V.I.Pet treats and accessories (if you register your furry sidekick with us)
  • Saturdays & Sundays only: guided historic waterfront tour with a National Park Ranger
  • Exclusive Discounts and VIP access to tours, attractions and local restaurant from our Concierge

Transportation / Directions

We offer valet parking at the hotel with no in/out privileges for $65+ tax and $75+ tax for oversized vehicles, per day. Valet parking with in/out privileges is $75+ tax and $85+ tax for oversized vehicles, per day. The parking charge is an additional charge to the room rate and is not included unless otherwise noted in the package

We do not offer a complimentary shuttle service but you may access transportation information at our Maps & Directions page, or by contacting the front desk.

Please see our Maps & Directions page.

Reservations

Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower.

Yes, an early departure fee in an amount of up to one night’s room and tax may apply.

We have some connecting rooms at the hotel. You may make a request for connecting rooms; however, they are not guaranteed.

We do require presentation of a valid government-issued identification at the time of check-in.

Special rules may apply for guests under the age of 18. This varies by hotel so please contact the hotel for further information prior to making a reservation.

Reservation must be modified or cancelled 48-Hours in advance of Arrival local time to avoid a late cancellation fee. We require a credit card at the time of booking. Please note that for special rates, packages and certain seasons, this policy is subject to change.

Yes, some of our rooms will accommodate rollaways for an additional charge of $20 per night, and cribs are free of charge. Due to fire codes, we cannot make them available for all rooms.

Restaurant

Blue Mermaid Restaurant is open from 7 am-10 pm.

Accounting

You may contact the hotel at 415-563-0800 and ask for the accounting department.

We accept all major credit cards. When you check in to the hotel, we will hold the full room and tax total, plus $100 for honor bar and restaurant charges. These charges will be released from your account within 5 days after check out. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check out.

We do not accept checks. If you would like to check in to the hotel with cash, we will ask for a deposit of the full room charges and tax plus $100 per night for honor bar and restaurant charges. You will get the remaining money back at the time of check-out.

Pets

Yes, pets are allowed at the hotel with no restrictions.

Yes, we have designated pet-friendly floors.

We do not provide pet sitting or dog walking services directly; however, we have recommendations for outside parties at a charge.

We have a park across the street, Aquatic Park.

The Hotel charges a Pet Fee of $75.00 per pet, per stay. An additional $100 cleaning fee will be applied for stays of 7 – 30 days.

Concierge

Our concierge team will be delighted to help make special arrangements for you. Contact them directly at 415-345-5520.

Meetings

Creative amenities are a cornerstone of Argonaut Hotel, and meetings here are anything but ordinary.